Policies


VACCINE POLICY

The healthcare providers at South Philadelphia Pediatrics strongly support the vaccination of all children and young adults. All patients of South Philadelphia Pediatrics must follow the vaccination recommendations of the American Academy of Pediatrics (AAP) and Centers for Disease Control and Prevention (CDC). Deviating from the recommended schedule can put your child at risk for serious illness or even death and goes against our medical advice.

For these reasons, it is our expectation that all of our patients begin vaccination by three months of age and be up-to-date with their infant/toddler vaccines by two years of age. In addition, we firmly believe that all of our patients should have their recommended childhood vaccinations by the age of six years.

Furthermore, all adolescent and young adult vaccinations should be administered in accordance with the current CDC and AAP schedule recommendations. We will offer flexibility for families who are uncomfortable with the HPV and influenza vaccines.

If despite our recommendations, you feel you cannot follow the AAP and CDC vaccine schedule recommendations, we will ask you to find another health care provider who shares your views. Please feel free to discuss any questions or concerns that you have about vaccines with any of the providers during your office visit. We look forward to providing the best care possible for our patients and their families.


FINANCIAL POLICY

  • You must show your current insurance card at every visit. This is to protect you from receiving a bill because we did not have correct insurance information.
  • Payment is required at the time of service. This includes copays, co-insurance, and deductibles. If you do not have insurance, please come to prepared to pay for your visit in full. If there is a balance on your account, at least 50% of the balance or $200, whichever is more, must be paid prior to being seen for well child care.
  • We accept cash, credit cards (VISA, MasterCard), and checks as forms of payment. In the event a personal check is returned unpaid from your bank, your account will be charged with a returned check fee of $20, and your account may be placed on a “cash only” basis for one year.
  • Know your insurance benefits. Your insurance policy is a contract between you and your insurance company, even if your employer provides it. There are many subtle differences in insurance policies, and employers frequently change coverage and co-payments. You are responsible for knowing what services are covered (and how often, in the case of well visits), and how much of the cost is your responsibility. You will be responsible for any portion of services that your insurance doesn’t cover, or for which you have a deductible that has not yet been met.
  • Additional concerns or problems at the time of a well visit: If your child is being seen for a well child visit and a new or ongoing problem (for example ear infection, warts, ADHD concerns, etc) is identified, discussed, and/or treated at that visit, both services are required to be reported and billed to your insurance company. Your insurance company may add a copay or apply it to your deductible.
 

NOTICE OF PRIVACY PRACTICES

See our Notice of Privacy practices 


APPOINTMENT POLICIES

  • Arriving late: Please call to cancel if you are unable to make your appointment, or if you are running late, with as much notice as possible. Patients who arrive more than 15 minutes late for an appointment may be asked to reschedule their appointment or may have to wait until all those who arrive on time for their appointments are seen.
  • No-shows: Failure to keep a scheduled appointment and not canceling is considered to be a “no-show” which is very disruptive to our schedule and inconsiderate of other patients who may not be given their choice of appointment time. Patients who “no-show” more than 3 times will be asked to find a new primary care practice. Patients who “no-show” or cancel less than 24 hours before an evening appointment will no longer able to book evening appointments. Families who “no-show” or cancel less than 24 hours before a double appointment (for 2 children), will no longer be able to book double appointments.
  • Consent by proxy: We cannot provide non-emergent care to any patient accompanied by someone other than their parents or legal guardian. Please provide written documentation of your consent if you cannot be with your child. If written documentation is not provided, we will attempt to contact you by phone for verbal permission for illnesses that require same-day attention. We will assume that you are giving consent to provide any service we deem necessary and discuss any findings or treatment results to all whom you authorize unless you indicate any limitations in your consent letter.