You can call any of our three offices to schedule an appointment for your child. We book appointments up to 6 months in advance. You are encouraged to schedule well visits as early as possible so that you have the most choice of days and times for your appointment. We also offer same-day sick visits, but please call us to schedule an appointment. We do not accept walk-ins.
What to Expect During Your Visit
We make every effort to ensure that your child’s visit is as pleasant as possible. We try to schedule our appointments in a way that is most convenient for you while making the best use of our time and resources. We generally mix and match sick patient visits and health checks throughout the day to accommodate as many patients as possible without sacrificing quality of care.
Help Us to Help You
To help minimize your wait time, here are some ways you can help us to be on time and to do our job more efficiently.
- Purpose of your visit: When calling for an appointment, please be specific about the purpose of the visit. Regular health checks take 20 to 30 minutes and vary depending on your child’s age, which procedures or tests are needed, and if there are additional concerns that need to be addressed. Longer consultation is often necessary for those with complex or chronic problems. These include behavioral problems, new ADHD evaluation, asthma evaluation, children with special needs, weight and nutrition concerns, and those with multiple, long-standing, or vague symptoms like recurrent abdominal pain, fatigue or weakness, headaches and poor appetite. Let us know about any of these concerns so we can give you the time you need.
"By the way" questions: If you call about your child because of acute concerns like sore throat, recent sinus symptoms, earaches or rashes, and then bring up additional concerns or ask that a test be performed only during the visit, that can back up our schedule significantly and affect the rhythm of the office workflow. Please let us know ahead of time if you have additional concerns or "by the way" questions you want addressed. We may need to offer you a follow up appointment to come back to address your additional concerns.
- Bringing another child: Let us know if you are bringing other children who may need to be seen. We will do our best to see them too but we need to prioritize those who are ready to be seen for their appointments. If you bring a child who does not have a scheduled appointment, we may ask you to schedule an appointment for that child at a later time.
- Arriving late: Please call to cancel if you are unable to make your appointment, or if you are running late, with as much notice as possible. Patients who arrive more than 15 minutes late for an appointment may be asked to reschedule their appointment or may have to wait until all those who arrive on time for their appointments are seen.
- No-shows: Failure to keep a scheduled appointment and not canceling is considered to be a “no-show” which is very disruptive to our schedule and inconsiderate of other patients who may not be given their choice of appointment time. Patients who “no-show” more than 3 times will be asked to find a new primary care practice. Patients who “no-show” or cancel less than 24 hours before an evening appointment will no longer able to book evening appointments. Families who “no-show” or cancel less than 24 hours before a double appointment (for 2 children), will no longer be able to book double appointments.
- Check-in paperwork: Please arrive a few minutes early for your appointment to get checked in and to take care of any paperwork. Also, please check the patient portal to see if there are any questionnaires assigned to you before each check up appointment.
- Consent by proxy: We cannot provide non-emergent care to any patient accompanied by someone other than their parents or legal guardian. Please provide written documentation of your consent if you cannot be with your child. If written documentation is not provided, we will attempt to contact you by phone for verbal permission for illnesses that require same-day attention. We will assume that you are giving consent to provide any service we deem necessary and discuss any findings or treatment results to all whom you authorize unless you indicate any limitations in your consent letter.
See our After Hours page for what to do when the office is closed.